How We Can Help You Everyday!
ERGOS offers a fully staffed LIVE Desk with three tiers of support to handle your issue fast. The LIVE Desk is available to clients from 8:00 a.m. – 6:00 p.m. at 713.621.9220 Option 2.
Or, email us at helpme@ERGOS.com. We will respond from 8:00 a.m. to 6 p.m.
In case of an emergency, you can reach someone after hours and on the weekends through our emergency dispatch service by dialing 713.621.9220 Option 2.
When contacting us about an issue, please let us know the following information:
- What is the issue?
- Who is it affecting? One person, multiple people or the whole company?
- What applications if any are involved?
- How quickly do you need it fixed?
- Who do we contact regarding the issue?
ABOUT OUR SERVICES
ERGOS’ Flat-Fee Worry-Free IT™ provides you with Ultimate Desktop & Server Care – you receive unlimited phone and remote support at no extra charge. With our Standard Desktop and Server Care, LIVE Desk phone and remote support is billed in 15 minute increments. With three tiers of support, your issue is identified and clearly documented. If not resolved by the attending LIVE IT help Desk service consultant, your issue will be escalated to Tier 2 or Tier 3 support depending on the complexity of the issue.
Our LIVE IT help Desk service consultants are highly trained and skilled and include Senior Network Consultants to resolve desktop and server issues efficiently.
Our LIVE Desk is part of our managed IT services Houston, IT services Dallas, IT services Austin, VMware and Cloud IT services, available to meet your IT needs!
With Flat-Fee Worry-Free IT™ help desk services, you to control and budget your monthly IT services costs with a more efficient and reliable IT system; so you can focus on your business.
We Understand your IT issues
When you have a service request due to a slow network or frozen computer, we understand that frustration. When dealing with a poorly integrated system or a slow IT vendor, you may need to upgrade to a professional IT help desk service company. We understand and resolve these issues!
Managed Services AND Cloud IT Solutions
ERGOS offers both fixed fee managed IT services in Austin/Dallas/San Antonio Texas. With first class IT help desk services, we resolve your issues faster than anyone else.