ERGOS provides the “ERGOS Icon“, a powerful new tool benefiting our Managed Services clients. This tool enhances customer service and provides new and improved Remote Support.
Desktop issues that affect your productivity, such as printing problems, how-to questions about email, documents, spreadsheets, and more are common calls our LIVE Desk receives.
- With the ERGOS Icon, you get instant help with desktop-related issues.
- This new feature is exclusively available to our Managed IT Services clients.
- The ERGOS Icon is fast, and it improves your productivity.
- Without dispatching an ERGOS consultant onsite, our LIVE Desk can provide live support to remotely solve your issue quickly.
With three tiers of support, your issue is identified and clearly documented. If not resolved by the attending LIVE Desk consultant, your issue will be escalated to Tier 2 or Tier 3 support depending on the complexity of the issue. Our LIVE Desk consultants are highly trained and skilled and include Senior Network Consultants to resolve desktop and server issues efficiently.
How to Set Up Remote Support
Let your ERGOS consultant know that you are interested in remote support. Your ERGOS consultant will get the ERGOS Icon installed on your company’s choice of workstations automatically. Likewise, our LIVE Desk can help any of your users install it or install it for them.
If you want to know more or would like to get Remote Support set up, email our LIVE Desk at helpme@ERGOS.com or call the LIVE Desk at 713.621.9220 Option 2.
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