Tailored Service Level Agreements

ERGOS can provide the level of service and IT support your business needs to run your day to day business. With a locally staffed LIVE Desk and in-house technical expertise your servers and workstations are proactively monitored and maintained, minimizing any downtime and keeping your business up and running efficiently.


Monitored Account Managed Account Flat-Fee Worry-Free IT
Agents on Window Servers and Workstations ✓ ✓ ✓
Monitoring of Desk Space, Connectivity and issues on Servers ✓ ✓ ✓
LogMeIn for Remote Access ✓ ✓ ✓
ERGOS Icon on desktop for Ticket Reporting ✓ ✓ ✓
White Listed Critical Security Updates on Servers/Workstations ✓ ✓ ✓
Anti-Virus / Anti-Spam / Anti-Spyware ✓ ✓ ✓
Message Continuity ✓ ✓ ✓
Monitoring of Approved Backup Solutions ✓ ✓
Detailed Assessment ✓ ✓
Lead Consultant Assigned to Account ✓ ✓
Monthly Scheduled System Audit ✓ ✓
Minimum of One Visit Per Month Up to 4 Hours ✓ ✓
Includes SQL Database Maintenance ✓
Includes MAC and iPad Support ✓
Includes Mobile Device Support ✓
Includes Virus Remediation ✓
Includes After Hours Support ✓
Response Times for Critical / Moderate / Minor Issues 1 Day/ 
2 Days/
3 Days 		 4 Hours/
1 Day/  
2 Days 		 1 Hour/ 
2 Hours/
4 Hours 

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Call For Your Solution Today! 877-99-ERGOS