Flat-Fee Worry-Free IT™

Flat-Fee Worry-Free IT™ means that all of your desktops and servers are completely and properly taken care of for a set monthly fee, providing you with a solid, dependable network environment to support your business operations and initiatives. When ERGOS began offering preventative maintenance (PM) to businesses several years ago, we were ahead of the curve. Our intention has always been to properly maintain a business' network infrastructure network so that it functions at an optimum, using state of the art hardware and software for efficiency, dependability and performance. With Flat-Fee Worry-Free IT™, ERGOS is again ahead of the curve. We've taken feedback from our clients and streamlined our operations to deliver unparalleled outsourced IT for small to medium size businesses whether they have 5 desktops or 500.

ERGOS remains a forerunner in the IT industry in Houston by offering Flat-Fee Worry-Free IT™ whereby businesses can get top level desktop and server care at one affordable price per month. We have streamlined our operations and expanded the staff on our LIVE Desk to provide robust remote support, a ticketing system that integrates with invoicing, and a Customer Portal for our clients to have access to their invoices and ticketing at any time. We bring a level of service, support and infrastructure that was previously only available for large companies; we have made if affordable for small to medium size businesses. This allows smaller businesses to be more competitive in the marketplace in many ways - in recruiting and keeping employees, in providing exceptional customer service and in managing projects because of cost savings and the efficiencies in accessing and protecting data.

Flat-Fee Worry-Free IT™ includes:

Ultimate Desktop Care

• Remote Technology Platform where we can take control of the user's desktop
• Anti-Virus and Anti-Spyware Licenses and Management - eliminates the need to purchase anti-virus and anti-spyware software for pc's
• Patch Management
• Spam Filtering - eliminates the need to purchase third party spam filtering services
• Temporary File Removal
• Unlimited Phone and Remote Application Support for all Users
• Monthly Executive Reports and Quarterly Business Reviews
• Onsite Desktop Support as needed for covered items

Ultimate Server Care

• ERGOS Remote Technology Platform
• 24x7 Monitoring, Analysis, Escalation and Troubleshooting - previously a separate expense, now including in one fee
• Anti-Virus Licenses and Management - eliminates the need to purchase anti-virus software for servers
• Patch Management and Service Pack Installation
• Backup Management
• Unlimited Application Support
• Unlimited move/add/changes
• Unlimited Phone/Remote/Emergency Support
• Monthly Executive Server Management Reports & Quarterly Business Reviews
• Onsite Server Support as needed for your covered items

For a free consultation or more information, please contact ERGOS at 713.621.9220 and ask to speak to a sales consultant.